TextitieTextItie

Textitie Features

Discover what better business texting can do.

Explore the capabilities that help businesses respond, organize conversations, and keep customer messaging moving.

Public product discoveryFeatures 1–9 available
Nine ways Textitie supports useful customer conversations.

Explore by capability

Start with what your business needs

All nine Features are available to explore, with illustrated sections for every capability cluster.

Read the complete essays in our Blog

Feature 1

Text-Enable Your Existing Business Line

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Bring business texting to the number customers already know.

Keep your existing business numberExplore feature
Check number compatibilityExplore feature
Preserve existing voice serviceExplore feature
Complete carrier authorizationExplore feature
Set up optional call forwardingExplore feature
Track activation statusExplore feature

Feature 2

Shared Business Messaging Inbox

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Give the right people shared visibility into customer conversations.

Shared team conversationsExplore feature
Agents and departmentsExplore feature
Conversation continuityExplore feature
Claim and assign conversationsExplore feature
Transfer between agents or departmentsExplore feature
Real-time conversation updatesExplore feature
Conversation remindersExplore feature
Resolution categoriesExplore feature

Feature 3

Messaging Automations

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Support timely, consistent replies without removing Human control.

Welcome messagesExplore feature
Follow-up timersExplore feature
Hours and availabilityExplore feature
Keyword repliesExplore feature
Compliance controlsExplore feature
Exact, contains, and pattern keyword matchingExplore feature
STOP and unsubscribe handlingExplore feature
START and resubscribe handlingExplore feature
Consent confirmationsExplore feature
Automatic conversation closureExplore feature

Feature 4

Business Text Campaigns

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Prepare and send relevant messages to clearly defined audiences.

Audience selectionExplore feature
Contact segmentationExplore feature
Credit-aware deliveryExplore feature
Compose and reviewExplore feature
Interaction-date audience filtersExplore feature
Message personalizationExplore feature
Scheduled activationExplore feature
Opt-out and blocked-contact suppressionExplore feature
Delivery and failure statusExplore feature

Feature 5

Analytics and Insights

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See how customer conversations and team responsiveness are performing.

Conversation volumeExplore feature
Response and resolution performanceExplore feature
Department and agent visibilityExplore feature
Customer-service outcomesExplore feature
Inbound and outbound volumeExplore feature
Average, median, and p90 response timesExplore feature
Resolution rateExplore feature
CSV reporting exportExplore feature

Feature 6

Business Messaging Channels

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Choose how customers reach your business while keeping conversations together.

Toll-free business numbersExplore feature
10DLC local numbersExplore feature
Existing business-line enablementExplore feature
Additional channels as they become availableExplore feature
Local business-number purchaseExplore feature
Toll-free verificationExplore feature
A2P 10DLC registrationExplore feature
Consent and opt-out protectionExplore feature

Feature 7

Halo AI and Business Knowledge

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Ground reply assistance in the information your business approves.

Knowledge uploadsExplore feature
FAQs and policy materialExplore feature
Knowledge-grounded reply suggestionsExplore feature
Private Halo Whisper suggestionsExplore feature
Human review before sendingExplore feature
Human-controlled engagement modesExplore feature

Feature 8

Contacts and Audience Management

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Organize customer records and build relevant messaging audiences.

Customer contact recordsExplore feature
Contact tags and statusExplore feature
CSV contact importExplore feature
Opt-in and blocked-contact controlsExplore feature
Interaction-based segmentationExplore feature

Feature 9

Teams, Departments, and Organization

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Structure messaging operations around the people and business units doing the work.

Agent rolesExplore feature
Agent skills and languagesExplore feature
Department managementExplore feature
Department phone-number assignmentExplore feature
Multiple locations or business unitsExplore feature
Audit historyExplore feature
Integration and security setupExplore feature