Channel choice · conversations together
Business Messaging Channels
Choose how customers reach your business while keeping conversations together. Explore number options, activation steps, and the consent safeguards that apply across supported messaging channels.
Read the full explanationIllustrative example · not live controls or data
Supported business number
Illustrative channel · no real number shown
Reach customers without splitting the conversation.
Eight parts of a connected channel strategy
Toll-free business numbers
A number for customers across regions.
Send and receive business texts through a toll-free number for national or multi-regional reach. Complete carrier verification before activation; delivery remains subject to carrier requirements.
Illustrative example · not live controls or data
Toll-free messaging
Illustrative number type
10DLC local numbers
Keep a local number in the conversation.
Use a local 10-digit number for a familiar regional business identity. Register for application-to-person messaging, with replies flowing into the same shared inbox.
Illustrative example · not live controls or data
Local 10-digit number
Illustrative number type
A2P 10DLC
Registration required
Local presence does not guarantee opens or delivery.
Existing business-line enablement
Text on the line customers already know.
Add SMS and MMS to a compatible, authorized business line while preserving voice service. Customers keep using the number they already know.
Illustrative example · not live controls or data
Your existing business line
Illustrative setup path
Voice
Can remain in place
Texting
Subject to compatibility
Number ownership or authorization is required; eligibility varies by line.
Additional channels as they become available
A foundation that can make room for more.
Keep supported conversations together as messaging options evolve. RCS and WhatsApp illustrate future possibilities, not currently available channels or promised additions.
Illustrative example · not live controls or data
Text messaging
Current channel example
Possible future channels · not active
Possibilities only; no availability or timing is promised.
Local business-number purchase
Find a number that fits your business.
Search for and purchase an available local number inside Textitie. Configure it for your team, then complete required carrier registration and consent checks before sending.
Illustrative example · not live controls or data
Number selection
Illustrative purchase flow
A purchase does not bypass carrier registration, verification, or consent.
Toll-free verification
Submit the details carriers need to review.
Textitie guides teams through business documentation and messaging use-case details for toll-free verification. Carrier review determines approval; submission is not instant activation.
Illustrative example · not live controls or data
Toll-free verification
Review process · illustrative
Submission is not instant approval or a delivery guarantee.
A2P 10DLC registration
Register business messaging for local numbers.
Submit business identity, use cases, and expected volume for local-number messaging. Textitie helps prepare the submission and track registration status; carrier review and delivery requirements still apply.
Illustrative example · not live controls or data
A2P 10DLC registration
Illustrative submission outline
Business identity
Organization details
Use case
What messages are for
Expected volume
Estimated messaging needs
Registries and carriers review submissions; outcomes and timing vary.
Consent and opt-out protection
Consent stays in force across channels.
STOP suppresses messaging across supported channels. Opt-outs cannot be overridden by agents or automation; START resumes messaging only after renewed consent is recorded.
Illustrative example · not live controls or data
Opt-out stays enforced
Illustrative safeguard
No override. Resume only when renewed consent is recorded.
A considered foundation for messaging
Choose the entry point. Keep the conversation connected.
Explore channel options with carrier requirements and customer consent in view.
Opt-outs cannot be overridden; renewed consent must be recorded.