Timely replies · human control
Messaging Automations
Give routine replies a reliable rhythm, while your team stays in control. Textitie automations follow clear rules, use prepared messages, and leave judgment to people.
Read the full explanationIllustrative view · example only
Hi, are you open tomorrow?
Rules handle the repeat. People handle the nuance.
Ten ways to keep replies thoughtful
Welcome messages
A quick hello. A human when it matters.
A short welcome can confirm a first message and set expectations, then invite the customer to share what they need.
Illustrative view · example only
First message · prepared welcome
Thanks for reaching out. Our team has your message—what can we help with?
Example copy · not a live message
Follow-up timers
A thoughtful nudge, never a runaway thread.
After a chosen stretch of inactivity, a prepared follow-up can check in. An agent can pause or override it, and customers have an opt-out.
Illustrative view · example only
Example follow-up
Still need a hand? Reply here and our team can help. Reply STOP to opt out.
Hours and availability
Replies that respect your hours.
Outside business hours, acknowledge the message or queue it for later, so customers know when a person can respond.
Illustrative view · example only
Outside business hours
Example availability rule
Keyword replies
Handle familiar questions with prepared answers.
A defined keyword can trigger a pre-approved reply to a common question, with a clear way to reach a person for anything more.
Illustrative view · example only
When a message asks “What are your hours?”
Our hours are 9–5. Reply with a question to reach our team.
Prepared answer · person available
Compliance controls
Every rule meets the same non-negotiable gates.
Consent and applicable sending restrictions are checked before an automation can send. These safeguards are enforced, not optional switches.
Illustrative view · example only
Before any automation sends
Required checks
An illustration of safeguards, not a compliance guarantee.
Exact, contains, and pattern keyword matching
Choose how closely a message must match.
Match an exact phrase, find a phrase within a message, or recognize a defined pattern such as an order number.
Illustrative view · example only
track my order
Phrase matches exactly
where is my package
Phrase appears in the message
Order #48291
Recognize a defined format
STOP and unsubscribe handling
STOP means stop. No human override.
An unsubscribe request halts further automated and promotional messages for that contact. The request is recorded, and agents cannot override it.
Illustrative view · example only
Unsubscribe received
Example STOP request
Automated sending halted
The request is recorded. No agent override.
START and resubscribe handling
A clear, recorded way to say hello again.
A customer can ask to resubscribe with START or RESUBSCRIBE; a confirmation clarifies intent before messaging resumes.
Illustrative view · example only
You asked to hear from us again. This example shows a confirmation step before messaging resumes.
Consent event recorded
Consent confirmations
No current consent, no automated send.
If consent is missing or no longer current, the automation is blocked and the conversation can go to a person instead.
Illustrative view · example only
Consent current
All other sending safeguards still apply.
Consent missing or expired
Conversation can be routed to a person.
Automatic conversation closure
Close resolved threads. Leave the door open.
A conversation can close after inactivity or resolution; if the customer replies, an agent can reopen it.
Illustrative view · example only
Example conversation lifecycle
Useful automation, human judgment
Let the routine run. Keep people in charge.
These are defined triggers and prepared replies—not AI-generated conversation modes. Your team stays close, and consent safeguards stay in force.
Consent controls remain in force across automated sends.