Shared visibility · better handoffs
Shared Business Messaging Inbox
Give the right people shared visibility into customer conversations. Textitie brings your team around one business number, so every reply has the context and ownership it needs.
One business number. Shared context.
Eight ways to keep a team connected
Agents and departments
The right conversations reach the right people.
Organize people by team and role. Administrators can shape who sees which conversations, keeping relevant work visible without opening every thread to everyone.
Illustrative view · example only
Illustrative team names and counts.
Conversation continuity
Pick up where the customer left off.
Earlier messages, notes, and attachments stay with the conversation, so a teammate can understand the history instead of asking the customer to start over.
Illustrative view · example only
Mara L.
Conversation history
“The sink is leaking again.”
Previous photo attached
Earlier messages remain in thread
Claim and assign conversations
Make ownership clear, without losing the team.
A conversation can wait in a shared queue until an agent claims it, or be assigned to a teammate. Everyone can see who is taking the next reply.
Illustrative view · example only
“Can I move my appointment to Friday?”
Transfer between agents or departments
Pass the whole conversation—not the customer around.
When another teammate is better placed to help, transfer the thread with its history and notes. The next person can take over with useful context already there.
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Customer support
Technical question
Product team
Same thread, full context
Real-time conversation updates
Stay in sync while the conversation moves.
When a teammate replies or adds an internal note, others viewing the thread see the update. Shared visibility helps the team avoid crossed wires.
Illustrative view · example only
Dana added an update
In the shared conversation
Conversation reminders
Keep a follow-up attached to its context.
Set a reminder for yourself or the team on an open conversation. It stays connected to the thread, where the next person can see what needs attention.
Illustrative view · example only
Follow up with Mara
Check whether Friday works for the visit.
The reminder stays attached to its conversation.
Resolution categories
See what your customers need.
Predefined categories capture the outcome of a closed conversation, helping your team spot the reasons customers get in touch.
Illustrative view · example only
Choose a category for the outcome.
Illustrative resolution categories.
Keep the conversation together
Give your team the full picture.
Start a free 14-day trial, or explore plans and pricing before you choose.
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