Textitie | Business texting with AI that knows Restaurants
Restaurants
Independent restaurant owners juggle reservations, waitlists, and event bookings with limited staff. When a guest texts about a table or a private event inquiry arrives after close, the reply often waits — not because the answer is hard, but because everyone is busy. Textitie is an AI-powered business texting inbox trained on your restaurant's brand, so replies sound like you wrote them. Auto-Pilot answers guest texts the moment they arrive — reservation confirmations, waitlist updates, menu changes — even during dinner rush or after hours. No text sits unanswered because nobody was free to type. When a question needs your personal judgment, like a custom catering request or a complaint that requires a human touch, Co-Pilot steps in: it drafts a reply in your voice, and a team member reviews, tweaks if needed, and sends. You get the speed of AI with a human hand on the wheel. Textitie gives restaurants a smart messaging layer over ordinary SMS, so every guest stays informed and no inquiry slips through.
Illustrative team inbox
Incoming question
Draft grounded in approved knowledge
Thanks for getting in touch. A team member will review your message and follow up.
Why this matters
Stay present between the messages.
Independent restaurant owners juggle reservations, waitlists, and event bookings with limited staff. When a guest texts about a table or a private event inquiry arrives after close, the reply often waits — not because the answer is hard, but because everyone is busy. Fast, on-brand text responses keep guests informed and keep inquiries from slipping to a competitor down the street.
Replies stay within information your team has approved and the permissions you set. Decisions that require your team’s expertise remain with your people.
Everyday moments
The messages your team already gets.
Reservation confirmations and reminders
Waitlist availability notifications
Private event and catering inquiry follow-ups
Special menu or hours change announcements
Auto-Pilot
Replies only inside your rules.
Auto-Pilot answers guest texts the moment they arrive — reservation confirmations, waitlist updates, menu or hours changes — using your restaurant's own brand, services, and voice. It keeps two-way conversations moving through dinner rush, after close, and on nights when no one is free to type, so no text sits unanswered.
What this can look like
- Use information your team has reviewed and approved.
- Answer only topics and conversation types you authorize.
- Route anything uncertain or outside scope to your team.
No system can guarantee every question has an approved answer. When it does not, the conversation belongs with a person.
Human handoff
Judgment is not automated.
When a question calls for personal judgment — a custom catering request, a complaint that needs a human touch, or anything outside what your brand knowledge covers — a team member can step in, review the conversation, and respond directly. Co-Pilot is built for exactly these moments.
Co-Pilot
Draft first. Your team decides.
Co-Pilot reads the incoming text and writes a reply grounded in your restaurant's brand and voice. A team member reviews the draft, tweaks it if needed, and sends with one tap. You get the speed of AI with a human hand on the wheel, and you can hand more of the load to Auto-Pilot whenever you are ready.
Find us nearby
See Textitie in your area.